DO I NEED TO SEPARATE MY CLOTHES?
There is no need to separate your colors and whites we will do that for you. You should however be sure that your socks are not balled up, and there aren’t clothes inside of clothes – like two shirts you took off together, or shorts and sweat that came off together. These things will prevent your clothes from getting their cleanest.
WHAT ABOUT SWEATERS AND DELICATED?
If you would like something special done with your clothes, we would be more than happy to comply if possible. We will air dry, low heat dry, wash in delicate cycle, and wash separately. Simply put a note in your laundry bag with specific instructions.
WILL MY STUFF SHRINK?
If you are worried about something shrinking and don’t want an article to be dried, no problem. Just put in a note with a description of the article and request that it be air dried. These items will most likely come back damp (and wrapped separately) with your regular delivery, but it will definitely avoid any possible shrinkage. If you don’t like the idea of getting some clothes back wet, request having your clothes low heat dried. We will gladly lower the heat on our dryers for you. This will not only reduce any shrinkage, but will also allow the clothing to smell fresher – and there is no extra charge! There may still be some shrinking with certain fabrics and especially with newer clothes, however.
WHAT IF I GIVE YOU SOMETHING BRAND NEW?
Please let us know when you are washing something for the first time. We will be happy to wash it separately (at no extra charge). This will prevent colors from running on your other clothes.
WHAT IF I MISS MY PICK UP?
If you miss a week of laundry for any reason please call us so we can give you double the pounds for the following week.
HOW CAN I BE SURE THAT NOTHING IS MISSING?
We wash and dry all of our customers stuff completely separately of one another. And to further insure against any laundry mix ups, and to maintain the highest standard in service, we utilize a video surveillance system that watches all of the clothing as it moves through our laundry system.